Some systems are experiencing issues

About This Site

Please check here for regular updates on the status of Chautauqua Institution and CHQ Assembly web properties and on-grounds services. For status changes and incident updates delivered automatically by email, click here or the Subscribe button at the bottom of the page.

For further assistance, our Ticket Office support staff is available 9 a.m. to 4 p.m. ET Monday–Friday. Contact ticketoffice@chq.org or call 716-357-6200. To contact Chautauqua Police call 716-357-6225 or email Police@chq.org. In the event of an emergency, dial 911.

Stickied Incidents

Thursday 26th August 2021

Chautauqua Facilities and Services Limited Food and Beverage Service at Institution Venues, Thursday, Aug. 26

Please note the following limited hours and service at food and beverage venues on the grounds:

  • Plaza Market: Open 9 a.m. to 2 p.m.
  • Afterwords Café: Closed until further notice
  • Brick Walk Cafe:
    • Hot Food Line: Tentatively open 1 p.m. to 5 p.m.
    • Grab and Go: Open (limited options)
    • Ice Cream: Open 1 p.m. to 8 p.m. (line cutoff at 7:50 p.m.)
    • Coffee Gazebo: Open 7 a.m. to 2 p.m.

As always, we ask for and appreciate your patience and understanding as we navigate staffing challenges.

Also remember that Culinary Week continues at Miller Park today from 12 p.m. to 8 p.m., with food, drink and craft vendors.

Wednesday 25th August 2021

Chautauqua Facilities and Services Limited Food and Beverage Service Wednesday, Aug. 25

Colleagues, please note the following limited hours and service at food and beverage venues on the grounds:

  • Plaza Market: Closed
  • Afterwords Café: Closed
  • Brick Walk Cafe: Line closed today, limited Grab and Go
    • Ice Cream: Open 1 p.m. to 8 p.m.(Line ends at 7:50)
    • Coffee Gazebo: Open 7 a.m. to 2 p.m.

As always, we ask for and appreciate your patience and understanding as we navigate end-of-summer staffing challenges.

Saturday 17th July 2021

Chautauqua Facilities and Services Damage at Docks

Institution docks have suffered some damage due to rising water levels. Docks crews and contractors are on site and working on repairs. Patrons who have boats or other watercraft at these docks are asked to look for an email with more information. Docks at Boys’ and Girls’ Club are the worst impacted because no boats or lifts are installed there. Institution staff will be attending to repairs there.

Past Incidents

Saturday 31st July 2021

No incidents reported

Friday 30th July 2021

No incidents reported

Thursday 29th July 2021

Chautauqua Facilities and Services Athenaeum Hotel Phones Down

The Athenaeum Hotel phone system is experiencing an outage following this morning's severe thunderstorms. Please email athenaeum@chq.org rather than call if you have any matters to conduct with the hotel. At this time there is no estimate on when service will be restored.

Wednesday 28th July 2021

No incidents reported

Tuesday 27th July 2021

No incidents reported

Monday 26th July 2021

No incidents reported

Sunday 25th July 2021

No incidents reported

Saturday 24th July 2021

No incidents reported

Friday 23rd July 2021

No incidents reported

Thursday 22nd July 2021

Chautauqua Facilities and Services Authorized Drone Activity Friday, July 23

Residents and patrons are advised that researchers from SUNY Fredonia will be conducting drone flights along the Chautauqua shoreline with the permission of Chautauqua Institution on Friday, July 23, throughout the day, weather permitting. The drone pilot is licensed for this work and will time the flights so they do not interfere with Institution activities at Boys’ and Girls’ Club and other areas that require schedule restrictions. Drone flights on the Institution grounds are only authorized following written permission from Chautauqua Institution.

Wednesday 21st July 2021

No incidents reported

Tuesday 20th July 2021

No incidents reported

Monday 19th July 2021

No incidents reported

Sunday 18th July 2021

Chautauqua Facilities and Services Waterfront Flooding

In addition to docks damage due to heavy rains throughout Chautauqua County over the past few days, there are areas on Chautauqua Institution’s waterfront that are flooded. Patrons are asked to avoid these areas until the water recedes.

Saturday 17th July 2021

Weather and Road/Sidewalk/Walkway Conditions Performance Pavilion conditions

Due to sustained rainfall in recent days, patrons of lawn seating at the Performance Pavilion on Pratt for this evening's performance of Hansel & Gretel are advised to wear appropriate footwear and bring chairs rather than plan to sit on the ground. Navigating pathways to all seating at the Pavilion, particularly for those using mobility scooters, may be difficult due to ground conditions.

Weather and Road/Sidewalk/Walkway Conditions High Water Levels on Chautauqua Lake

Please ensure boat moorings are securely attached, as lake levels are particularly high following sustained rainfall in recent days.

Chautauqua Facilities and Services Damage at Docks

Institution docks have suffered some damage due to rising water levels. Docks crews and contractors are on site and working on repairs. Patrons who have boats or other watercraft at these docks are asked to look for an email with more information. Docks at Boys’ and Girls’ Club are the worst impacted because no boats or lifts are installed there. Institution staff will be attending to repairs there.

Friday 16th July 2021

No incidents reported

Thursday 15th July 2021

No incidents reported

Wednesday 14th July 2021

No incidents reported

Tuesday 13th July 2021

No incidents reported

Monday 12th July 2021

No incidents reported

Sunday 11th July 2021

Weather and Road/Sidewalk/Walkway Conditions Children's Beach Closed Sunday, June 11

Children’s Beach is closed today, July 11, due to rain with the potential for thunderstorms.

Saturday 10th July 2021

No incidents reported

Friday 9th July 2021

No incidents reported

Thursday 8th July 2021

Children's Beach closed

Given today’s weather forecast that includes periodic thundershowers, Children’s Beach will remain closed today, July 8.

Wednesday 7th July 2021

Weather and Road/Sidewalk/Walkway Conditions Gas Smell

There is a gas line that was broken by construction crews this morning at the new Mandolin Ridge development being constructed across the highway from Chautauqua Institution on Rte. 33. Currently, National Fuel is telling us that there is nothing to worry about and that the odor is not dangerous. We will continue to monitor the situation and let you know if anything further develops. Thank you.

Tuesday 6th July 2021

No incidents reported

Monday 5th July 2021

No incidents reported

Sunday 4th July 2021

No incidents reported

Saturday 3rd July 2021

No incidents reported

Friday 2nd July 2021

Chautauqua Facilities and Services Beach and Pool Closed today

The National Weather Service, National Lightning Safety Institute and the National Athletic Trainers’ Association are three of several groups that recommend evacuation of indoor pools when the threat of lightning exists. At the urging of the Chautauqua County Health Dept, we adhere to a policy of closing the Turner pool and C.I.’s beaches whenever we first hear thunder or see lightning. The pool/beach remain closed until we have a period of 30 minutes without hearing thunder or seeing lightning again.

At present, the Turner pool is closed. Given today’s weather forecast that includes high temperatures in the low 60’s and periodic thundershowers, Children’s Beach will remain closed today, July 2.

Thursday 1st July 2021

Ticketing Services (website, phones and other systems) FYI- Ticket agent available at Visitor Center on Bestor Plaza

A ticket agent is available to help with opera, theater, and show tickets and gate passes at the Visitor Center on Bestor Plaza daily 9 am - 3 pm. For ADA access, please use the Post Office elevator.

Wednesday 30th June 2021

Chautauqua Facilities and Services REVISED Chautauqua Institution Trash Pick-Up

In consultation with our contracted trash collector Casella Waste Services, we are assured that it is not an extra burden to collect property owner trash from the off-street storage locations. It is not necessary to bring trash or recyclables to the street. Trash and recycling containers must only be visible from the street. Thanks to all who were trying to be helpful to our contracted workers. The kind intentions are appreciated. For additional information and details about trash collection and recycling at Chautauqua Institution, please visit chq.org/sustainability

Tuesday 29th June 2021

No incidents reported

Monday 28th June 2021

Chautauqua Facilities and Services Bus and Tram Service and Central Docks Update

Trams: Due to a temporary shortage of bus drivers, the community will be experiencing intermittent North and South Tram service on the Tram Routes. The North Bus and South Bus should not be affected by this. Please refer to the bus/tram route maps to see how this may affect your journey. We apologize for the inconvenience and will do our best to staff the trams as much as possible. Thank you.

Central Dock: Due to a shortage in the availability of pressure-treated mooring posts from our suppliers, we are have not been able to fully install all of the mooring posts along the guest dock at Central Dock. Please do not tie your boats to the metal dock stanchions there if there is no post available. We are also temporarily experiencing delays in replacing broken mooring posts on leased spaces. We are working with our suppliers/installers to improve availability, but currently do not have delivery dates. If your space is experiencing a mooring post problem please be sure to adequately tie your boat to the available posts (not the dock stanchions) and hang bumpers off of the sides that may be affected.

Sunday 27th June 2021

No incidents reported

Saturday 26th June 2021

No incidents reported

Friday 25th June 2021

No incidents reported

Thursday 24th June 2021

No incidents reported

Wednesday 23rd June 2021

No incidents reported

Tuesday 22nd June 2021

No incidents reported

Monday 21st June 2021

No incidents reported

Sunday 20th June 2021

No incidents reported

Saturday 19th June 2021

No incidents reported

Friday 18th June 2021

No incidents reported

Thursday 17th June 2021

No incidents reported